# Frequently Asked Questions
# Why are my Ads not loading?
If you are expecting live ads in your game, confirm you have completed both the developer account approval process and game approval process on the Frameplay Dashboard (opens new window)
Next check the log output for any errors or warnings.
# Confirm the Session has Started Successfully
- Check your internet connectivity to make sure you're online
- The Game ID in the settings match the Frameplay Dashboard (opens new window)
# Why are my ads are not loading in a build?
MacOS is supported, however Mac users may receive the following message after integration: "libFrameplayNative.dylib can't be opened because Apple cannot check it for malicious software"
To fix this, select "Allow Anyway" in the Security & Privacy settings for the file libFrameplayNative.dylib.
# My issue still isn't solved
If you would like help with an unresolved issue highlighted on this page or with anything else, please email firstname.lastname@example.org