# Frequently Asked Questions
# Why is the Frameplay Plugin failing to build?
The Frameplay plugin is pre-compiled with the source code removed, and should be installed as an 'Engine Plugin'.
If it has been installed as a 'Project Plugin', remove the Frameplay files from your Project Plugins folder, and re-download the plugin.
Confirm that the BuildId (opens new window) property in the Frameplay plugin (Frameplay\Binaries\Win64\UE4Editor.modules) matches your own (Epic_Games\UE_4.xx\Engine\Binaries\Win64\UE4Editor.modules).
If you are using a customized Unreal Engine version (built from source), please request an open source version of the plugin at firstname.lastname@example.org
# Why are my Ads not loading?
Check your Ad Space is displaying on the Ad Spaces page on the Frameplay platform (opens new window)
If an Activation Trigger is in use, confirm and that the camera is within the collider bounds.
Check the internet connectivity. There is a short delay while an Ad Space downloads a texture. Multiple Ad Spaces will queue up, and load sequentially.
# How do I Report a Bug?
If you have an unsolved issue, email email@example.com