Frequently Asked Questions

Why are my Ads not loading?

• Check your Ad Space is displaying on the Ad Spaces page on the Frameplay platform

• Confirm the Frameplay Session has been started and a Camera has been Registered.

• If an Activation Trigger is in use, confirm and that the camera is within the collider bounds.

• Check the internet connectivity. There is a short delay while an Ad Space downloads a texture. Multiple Ad Spaces will queue up, and load sequentially.

How do I Report a Bug?

If you have an unsolved issue, email support@frameplay.gg