Frequently Asked Questions

Why is the Frameplay Plugin failing to build?

The Frameplay plugin is pre-compiled with the source code removed, and should be installed as an 'Engine Plugin'.

1. If it has been installed as a 'Project Plugin', remove the Frameplay files from your Project Plugins folder, and re-download the plugin.

2. Confirm that the BuildId property in the Frameplay plugin (Frameplay\Binaries\Win64\UE4Editor.modules) matches your own (Epic_Games\UE_4.xx\Engine\Binaries\Win64\UE4Editor.modules).

3. If you are using a customized Unreal Engine version (built from source), please request an open source version of the plugin at support@frameplay.gg

Why are my Ads not loading?

• Check your Ad Space is displaying on the Ad Spaces page on the Frameplay platform

• Confirm the Frameplay Session has been started and a Camera has been Registered.

• If an Activation Trigger is in use, confirm and that the camera is within the collider bounds.

• Check the internet connectivity. There is a short delay while an Ad Space downloads a texture. Multiple Ad Spaces will queue up, and load sequentially.

How do I Report a Bug?

If you have an unsolved issue, email support@frameplay.gg